Refund policy

Returns Policy

Not happy with your shoes? Not a problem! See below for answers to all your return questions.

Don’t forget to initiate all returns by requesting an RMA (return merchandise authorization) number through our quick online returns form, here.

 All returns are subject to the conditions below:

• All returns must be processed with an approved RMA number (start here)
• Returns without an approved RMA number will denied
• No returns or exchanges on final sale items
• Original shipping charges are non-refundable
• Returned items must be in new, unworn condition, not altered or washed and with all original packaging
• Any items showing signs of dirt or wear-and-tear will be denied, returned to the customer, and a refund will not be processed
• We cannot accept returns for Yellow Box merchandise purchased from department stores, specialty stores, other websites, or elsewhere
• A restocking fee of $15 will be charged for returns with 4 or more items
• Yellow Box monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Click here for more details.