LIVE CHAT

Via Live Chat located at the bottom right

of your internet browser.
EMAIL US

Info@yellowboxshoes.com

ybxrewards@e.yellowboxshoes.com

BUSINESS HOURS

Monday - Friday
from 8AM to 5PM PST

We're closed on the weekends and on national holidays.

Returns and Refunds

  • We are happy to take back items you are unsatisfied with. Simply return your unworn shoes within 30 days from the delivery date for a refund.
  • Start your return here or contact us by email at info@yellowboxshoes.com
  • For more information please contact Customer Service or view our Returns Policy

Exchanges

  • Unfortunately, we do not offer exchanges at this time. Please submit a new order and return the original order to us. Feel free to contact Customer Service via email at info@yellowboxshoes.com

Cancelling Orders

  • Unfortunately our system does not allow any cancellations to be made once an order has been placed.
  • If you need to make any changes to your order, please email Customer Service within 24 hours of your purchase with your order number. If you are calling outside our normal business hours between 8:00AM – 5:00PM PST, please email Customer Service at info@yellowboxshoes.com with your name, order number, and the changes you’d like to make. We will do our best to accommodate you before your order is shipped.
  • *Be advised that changing your order may impact any discounts or promotions that were active at the time of purchase.
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