Contact Us

LIVE CHAT

Via Live Chat located at the bottom right

of your internet browser.

EMAIL US

Info@yellowboxshoes.com

ybxrewards@e.yellowboxshoes.com

BUSINESS HOURS

Monday - Friday
from 8AM to 5PM PST

We're closed on the weekends and on national holidays.

Returns and Refunds

We are happy to take back items you are unsatisfied with. Simply return your unworn shoes within 30 days from the delivery date for a refund.
Start your return here or contact us by email at info@yellowboxshoes.com
For more information please contact Customer Service or view our Returns Policy

Exchanges

Yellow Box accepts exchanges for U.S. orders depending on inventory availability. We may not be able to accommodate exchange requests for high-demand products.

Please contact our customer service team to request an exchange, provided it meets all the exchange requirements below:

Exchange requests must be made within 7 days of receiving your original order
Exchange requests are only authorized for different sizes or colors of the original style(s)
Item(s) cannot be exchanged for other products
Only a one-time exchange request permitted per order
Final Sale items are not eligible for exchange

Exchange Procedure

Start your exchange request here or contact us by email at info@yellowboxshoes.com

Orders Adjustment

Unfortunately our system does not allow any adjustments to be made once an order has been placed.

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