OTHER INQUIRIES

Return/Refund

• All returns must first be approved by our customer service team. Please create you RMA request on our return portal click here ,Unauthorized returned items will not be accepted.
• Your refund will be processed within 3-5 business days after we receive your package. Credit will be issued using the same payment method as the original order. We’ll send you an email confirmation when your refund has been issued. Depending on your financial institution, it may take 3-7 business days for the funds to be posted to your account.

Exchange

• We do not offer exchanges at this time. You can submit a new order and return the original order to us. If you have any additional questions, please feel free to contact our Customer Service Team at 888-279-3600 or via email at info@yellowboxshoes.com

Cancel order

• Unfortunately, we are not able to make changes or cancellations after your order has been placed. We apologize for any inconvenience.If you would like to change an order, please call our offices as soon as possible within 24 hours after placing an order.If you are ordering outside of our normal working hours, please send us an email referencing your order number (found at the end of checkout, or on your receipt which was emailed to you), detail the changes you would like to make, and your contact information if possible. We will do our best to make the changes before your order is shipped out.
• Be advised that changing an order may impact your order's eligibility in any discounts or promotions that were available at the time of ordering.