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CUSTOMER CARE

FAQ
OUR RESPONSE TO COVID-19
INTERNATIONAL SHIPPING
SHIPPING POLICY
RETURN POLICY
PRIVACY POLICY
TERMS OF USE

Returns Policy

Not happy with your shoes? Not a problem! See below for answers to all your return questions.

Don’t forget to initiate all returns by requesting an RMA (return merchandise authorization) number through our quick online returns form, here.

 All returns are subject to the conditions below:


  • All returns must be processed with an approved RMA number (start here)
    • Returns without an approved RMA number will denied
  • No returns or exchanges on final sale items
  • Original shipping charges are non-refundable
  • Returned items must be in new, unworn condition, and with all original packaging
    • Any items showing signs of dirt or wear-and-tear will be denied, returned to the customer, and a refund will not be processed
  • We cannot accept returns for Yellow Box merchandise purchased from department stores, specialty stores, other websites, or elsewhere
  • A restocking fee of $15 will be charged for returns with 4 or more items

Returns Within 7 Days.

Yellow Box offers free returns within 7 business days of your delivery date (the date the shipping carrier drops the package at your shipping address). You can initiate the return process by requesting an RMA number through our online returns form. Our customer service team will process your RMA request and email you a prepaid FedEx return shipping label. Then simply print, package, and drop off your return at any FedEx location. Easy peasy!

Returns Within 30 Days.

We are also happy to accept returns within 30 days of your delivery date with a provided return label for a flat rate of $7.95. Once your RMA request is processed we will send you a pre-paid FedEx shipping label for your return package. After we’ve received your return we will deduct $7.95 from your refund. Please initiate your return through our online returns form, here.

If you prefer to use your own shipping service we recommend shipping with insurance and tracking. We cannot be liable for any lost or damaged packages returned with a shipping carrier of your choosing. Please first request an RMA number prior to sending us your return. We will not accept any returns without an approved RMA number. You can request an RMA here.

RETURNS ADDRESS
Yellow Box Returns
13860 Ramona Ave.
Chino, CA 91710

Exchanges

Yellow Box accepts exchanges for U.S. orders depending on inventory availability. We may not be able to accommodate exchange requests for high-demand products. 

Please contact our customer service team to request an exchange, provided it meets all the exchange requirements below:


  • Exchange requests must be made within 7 days of receiving your original order
  • Exchange requests are only authorized for different sizes or colors of the original style(s)
  • Item(s) cannot be exchanged for other products
  • Only a one-time exchange request permitted per order
  • Final Sale items are not eligible for exchange

Exchange Procedure

Once an exchange is authorized by our customer service team, we will provide a pre-paid Fedex label for you to return your original item(s). Please print the label, package the shipment in it’s original packaging, and drop it off at your nearest Fedex location. After we receive the return, inspect the item, and approve the exchange, your new item will be shipped at no cost to you.

You can contact customer service by filling out our online form (here), or by emailing info@yellowboxshoes.com.

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