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Help

Return Policy

We can only accept returns for items purchased at yellowboxshoes.com. If you are not satisfied with your purchase simply return your item(s) within 30 days from the delivered date for a refund.

•Items returned must be unworn, in new condition and in the original shoe box, Do Not attach any shipping label to the original shoe box.
•We do not refund original shipping or return shipping charges.
•Unfortunately we do not accept returns for Yellow Box products purchased at department stores, specialty stores or other websites.
•Clearance/Final Sale merchandise on our website may not be returned or exchanged.
•A restocking fee of 10% will be charged for all returns with 3 or more items.(start from the 3rd items on the list)
•A restocking fee of 15% will be charged for unauthorized returns and worn items. Please make sure request a valid RMA number and only return the items that on the RMA lists.

We reserve the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

We are unable to provide shipping labels or reimbursement for international returns at this time.

Return Process

All returns must first be approved by our customer service team. Please creare you RMA request on our return portal here Unauthorized returned items will not be accepted. 

*A restocking fee of 10% will be charged for all returns with 3 or more items.

There are two options for returning your item(s):

    1. Option 1: Standard Return Shipping

      If you prefer to use your own shipping method, no postage fee will be charged. Please use our return portal to request and RMA here 

      Note: For your protection, we recommend that you use a trackable shipping service. Only merchandise received by our warehouse can be credited. 

    2. Option 2: Prepaid Return Shipping

      3. If you prefer to use our pre-paid return shipping label, a postage fee of $7.95 (per label) will be deducted from your refund. Drop off the package at designated carrier on the return label.

      A restocking fee of 10% will be charged for all returns with 3 or more items. Your refund will be processed within 3-5 business days after we receive your package. Credit will be issued using the same payment method as the original order. We’ll send you an email confirmation when your refund has been issued. Depending on your financial institution, it may take 3-7 business days for the funds to be posted to your account.

      Please note: ALL RETURNS WITHOUT AN RMA NUMBER ON THE RETURN PACKAGE WILL BE REJECTED BY OUR WARESHOUSE. Shipping charges are non-refundable. We do not repair, replace or refund claims for merchandise not purchased on our website. Any claims must be handled with the store where the shoes were purchased in accordance with their store’s return & refund policy.

      Damaged or Defective Products

      If you believe that the product you received from Yellow Box Shop Online is damaged or defective, please contact our customer service team via phone at 888-279-3600 or via email at info@yellowboxshoes.com.

      Exchange

      We do not offer exchanges at this time. You can submit a new order and return the original order to us. If you have any additional questions, please feel free to contact our Customer Service Team at 888-279-3600 or via email at info@yellowboxshoes.com.