What are you Looking for?
SHOPPING CART

No Products in the Cart
TOTAL:
$0.00
PROCEED TO CHECKOUT
VIEW CART
img

title

  • details
qty X
price

CUSTOMER CARE

FAQ
SHIPPING POLICY
RETURN POLICY
PRIVACY POLICY
TERMS OF USE

Returns

Not happy with your purchase? We got you!


Simply return your item(s) within 30 days from the delivery date for a refund.

 

  • We can only accept returns for items purchased from yellowboxshoes.com.
  • We cannot accept returns of Yellow Box shoes purchased from physical stores and other websites.
  • Clearance/Final Sale merchandise cannot be returned.
  • Original and return shipping charges cannot not be refunded.
  • All return items must be unworn and in new condition with all original packaging. Do not attach shipping labels directly to the shoe boxes.
  • A 10% restocking fee will be charged for returns with 3 or more items.
  • A 15% restocking fee will be charged for unauthorized returns without a RMA number and also for items that shows visible signs of being worn. Please request a valid RMA number from customer service or from our online returns portal.
  • ****All returns without a RMA number will not be accepted by our warehouse.

Returns Process

 

  • Create your RMA request on our online returns portal.
  • All returns without a RMA number will not be accepted.
  • Return your items using our pre-paid shipping label or with a method of your choice. A pre-paid label fee of $7.95 will be deducted from your refund if you choose to use it.
  • Drop off the return package at your designated carrier and leave the rest to us.

Exchanges

Unfortunately, we do not offer exchanges at this time. Please submit a new order and return the original order to us. Feel free to contact Customer Service at (888)-279-3600 or via email at info@yellowboxshoes.com for any questions.

Damaged or Defective Products

If you believe you’ve received a damaged or defective product please contact Customer Service via email at info@yellowboxshoes.com
BACK TO TOP