Yellow Box offers free standard shipping to the 48 contiguous United States for all orders over $85 (after discount if any). Please allow 2-3 business days to process your order before it is handed to our carrier. If your order is received after 12:00PM PST it will be shipped out the next business day. Please note that we do not ship on weekends or on nationally observed U.S. holidays.

FedEx Delivery Manager^® offers customers the ability to track, redirect, and manage packages at your convenience. You are now able to redirect your deliveries to one of thousands of nearby FedEx Office®, Walgreens, select Dollar General and grocery store locations. Visit FedEx.com for more information.

We offer this information for your convenience. We are not liable for any packages lost or damaged after delivery details are adjusted via FedEx Delivery Manager^®

* Two Day and Overnight orders must be submitted by 1:00 PM PST. If the order is placed before 1:00 PST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 PST then add one additional day. We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day. To prevent lost/stolen packages, we require signatures upon delivery for expedited orders.

At this time we do not ship to PO Boxes. Your order requires a US shipping address.

For added security, we require signatures upon delivery for domestic orders over $200 via Fedex Ground. Yellow Box is not responsible for lost or stolen packages. For more information about your order, please contact us at info@yellowboxshoes.com.

Tracking information will be available once your order has left our distribution center. You will receive an email with your tracking number when your order has successfully shipped. Please note that it could take up to 48 hours for your tracking number to become available.

If your package is returned to us due to an incorrect address or multiple failed delivery attempts via your carrier, Yellow Box cannot be responsible for the cost of reshipping your order back to you.

We have partnered with Route Shipping Insurance to provide easy and affordable shipping insurance for all orders made directly on yellowboxshoes.com

• Orders $100 and under can be insured for as little as $0.98
• Orders over $100 can be insured for 1% of the total order cost

To be insured you must add Route Shipping Insurance to your order at checkout to protect your package from loss, damage, or theft.

You can file claims directly with Route by following the instructions in their follow-up email (which you will receive after you've made your order) or online via Route's File A Claim form.
See more info here: https://help.route.com/hc/en-us

Please always make sure your shipments will be delivered to a secure address. Without the purchase of Route shipping insurance Yellow Box is not responsible for and cannot replace lost, stolen, or damaged packages. Route insurance charges is non-refundable

Yellow Box takes every precaution to keep your data secure. Orders placed with a shipping address that does not match the billing address may be subject to verification prior to processing.

Yellow Box now offers FedEx international shipping to the following countries:

• Canada
• Mexico
• United Kingdom
• Australia
• Philippines

Please allow 3-5 working days to process your international order before it is handed to our carrier. Our customer service department may contact you for further verification if necessary.

We accept payment via PayPal and all of the following major credit cards:

• Visa
• Mastercard
• American Express
• Discover

The cost of delivery will be calculated upon check-out according to your shipping address.
Once your order has been processed by our warehouse and collected by FedEx, you will receive a shipping confirmation and tracking link. Your order will be shipped from Chino, California and will require a signature upon delivery. To track your order, click here.

If you are located outside of the United States you will become the importer and may be liable to pay local sales taxes. You will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.
Once your package is received at your nearest FedEx distribution center, you will be contacted by FedEx to complete the shipment upon collection of any required tax and duty fees.

All prices displayed on our website, including shipping, are in US Dollars. All international orders will be processed in US Dollars.

Yellow Box Returns
13860 Ramona Ave.
Chino, CA 91710

You may return your item(s) for a full refund of the purchase price (excluding postage) within 30 days of receiving your order provided it is in new, unworn condition, and with original packaging. Shipment of international returns will be at the expense and responsibility of the customer. We strongly recommend shipping with insurance and tracking services. Yellow Box cannot be liable for return packages lost or damaged in transit.

Please initiate the return process by requesting an RMA (return merchandise authorization) number from our customer service team or via our online returns portal.

All international returns are subject to the conditions below:

• Returns must be processed with an approved RMA number start here
• We do not offer exchanges for international orders at this time
• No returns or exchanges on final sale items
• Original shipping charges are non-refundable
• Items must be in new, unworn condition, and with all original packaging
• We cannot accept returns for Yellow Box merchandise purchased from department stores, specialty stores, other websites, or elsewhere

We will not be held responsible for incorrectly entered shipping addresses. Please verify your address is correct before submitting your order and contact customer service immediately if you notice any error. For customer service hours and information, click here.