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HOLIDAY SHIPPING DEADLINES

SHIPPING POLICY

Domestic Shipping

Yellow Box offers free standard shipping to the 48 contiguous United States for all orders over $85 (after discount if any). Please allow 2-3 business days to process your order before it is handed to our carrier. If your order is received after 12:00PM PST it will be shipped out the next business day. Please note that we do not ship on weekends or on nationally observed U.S. holidays.

Shipping Method Delivery Time Order Subtotal Shipping Charge
Standard Shipping 3-7 business days $84.99 or less $7.95
Standard Shipping 3-7 business days $85+ FREE
FedEx 2Day® 2 business days (exc. weekend) No Minimum Based On Location**
FedEx Overnight Next Day (exc. weekend) No Minimum Based On Location**

** Shipping rates will be calculated at checkout.
** All FedEx Overnight orders placed before 12pm PST will be shipped the same day.
**Please note FedEx 2-Day will not process or deliver the package on the weekend.

FedEx Delivery Manager® offers customers the ability to track, redirect, and manage packages at your convenience. You are now able to redirect your deliveries to one of thousands of nearby FedEx Office®, Walgreens, select Dollar General and grocery store locations. Visit FedEx.com for more information.

We offer this information for your convenience. We are not liable for any packages lost or damaged after delivery details are adjusted via FedEx Delivery Manager®

Expedited shipping / Estimated Delivery time*
Before 1PM PST* FedEx 2Day® FedEx Overnight
SUNDAY WEDNESDAY TUESDAY
MONDAY WEDNESDAY TUESDAY
TUESDAY THURSDAY WEDNESDAY
WEDNESDAY/td> FRIDAY THURSDAY
THURSDAY/td> MONDAY FRIDAY
FRIDAY TUESDAY MONDAY
SATURDAY WEDNESDAY TUESDAY

* Two Day and Overnight orders must be submitted by 1:00 PM PST. If the order is placed before 1:00 PST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 PST then add one additional day. We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day. To prevent lost/stolen packages, we require signatures upon delivery for expedited orders.

Hawaii, Puerto Rico, Alaska, APO/FPO/DPO
Shipping Method Delivery Time Order Subtotal Shipping Charge
Standard Shipping 7-15 business days No Minimum Calculated at checkout
PO Boxes

At this time we do not ship to PO Boxes. Your order requires a US shipping address.

Orders over $200

For added security, we require signatures upon delivery for domestic orders over $200 via Fedex Ground. Yellow Box is not responsible for lost or stolen packages. For more information about your order, please contact us at info@yellowboxshoes.com.

Order Status

Tracking information will be available once your order has left our distribution center. You will receive an email with your tracking number when your order has successfully shipped. Please note that it could take up to 48 hours for your tracking number to become available.

Failed Deliveries or Return Packages

If your package is returned to us due to an incorrect address or multiple failed delivery attempts via your carrier, Yellow Box cannot be responsible for the cost of reshipping your order back to you.

Lost and Stolen Packages

We have partnered with Route Shipping Insurance to provide easy and affordable shipping insurance for all orders made directly on yellowboxshoes.com

  • Orders $100 and under can be insured for as little as $0.98
  • Orders over $100 can be insured for 1% of the total order cost

To be insured you must add Route Shipping Insurance to your order at checkout to protect your package from loss, damage, or theft.

You can file claims directly with Route by following the instructions in their follow-up email (which you will receive after you've made your order) or online via Route's File A Claim form.
See more info here: https://help.route.com/hc/en-us

Please always make sure your shipments will be delivered to a secure address. Without the purchase of Route shipping insurance Yellow Box is not responsible for and cannot replace lost, stolen, or damaged packages. Route insurance charges is non-refundable

Fraud Prevention

Yellow Box takes every precaution to keep your data secure. Orders placed with a shipping address that does not match the billing address may be subject to verification prior to processing.

INTERNATIONAL SHIPPING

Shipment

Yellow Box now offers FedEx international shipping to the following countries:

  • Canada
  • Mexico
  • United Kingdom
  • Australia
  • Philippines

    Canada


    Shipping Method Delivery Time Shipping Charge
    FedEx International Ground 5-7 business days Based On Location**
    FedEx International Priority 1-3 business days Based On Location**

    Mexico


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 2-5 business days Based On Location**
    FedEx International Priority 1-3 business days Based On Location**

    United Kingdom


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 5-10 business days Based On Location**
    FedEx International Priority 2-5 business days Based On Location**

    Australia


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 7-10 business days Based On Location**
    FedEx International Priority 5-7 business days Based On Location**

    Philippines


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 10-20 business days Based On Location**
    Order Processing

    Please allow 3-5 working days to process your international order before it is handed to our carrier. Our customer service department may contact you for further verification if necessary.

    Payment

    We accept payment via PayPal and all of the following major credit cards:

    • Visa
    • Mastercard
    • American Express
    • Discover
      Shipping Cost & Delivery

      The cost of delivery will be calculated upon check-out according to your shipping address.
      Once your order has been processed by our warehouse and collected by FedEx, you will receive a shipping confirmation and tracking link. Your order will be shipped from Chino, California and will require a signature upon delivery. To track your order, click here.

      Taxes, Customs, Import Duty Fees

      If you are located outside of the United States you will become the importer and may be liable to pay local sales taxes. You will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.
      Once your package is received at your nearest FedEx distribution center, you will be contacted by FedEx to complete the shipment upon collection of any required tax and duty fees.

      Currency

      All prices displayed on our website, including shipping, are in US Dollars. All international orders will be processed in US Dollars.

      Returns Address for International Orders

      Yellow Box Returns
      13860 Ramona Ave.
      Chino, CA 91710

      Return & Exchanges

      You may return your item(s) for a full refund of the purchase price (excluding postage) within 30 days of receiving your order provided it is in new, unworn condition, and with original packaging. Shipment of international returns will be at the expense and responsibility of the customer. We strongly recommend shipping with insurance and tracking services. Yellow Box cannot be liable for return packages lost or damaged in transit.

      Please initiate the return process by requesting an RMA (return merchandise authorization) number from our customer service team or via our online returns portal.

      All international returns are subject to the conditions below:

      • Returns must be processed with an approved RMA number start here
      • We do not offer exchanges for international orders at this time
      • No returns or exchanges on final sale items
      • Original shipping charges are non-refundable
      • Items must be in new, unworn condition, and with all original packaging
      • We cannot accept returns for Yellow Box merchandise purchased from department stores, specialty stores, other websites, or elsewhere
        Change of Address

        We will not be held responsible for incorrectly entered shipping addresses. Please verify your address is correct before submitting your order and contact customer service immediately if you notice any error. For customer service hours and information, click here.