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CUSTOMER CARE

International Shipping

Yellow Box now offers FedEx international shipping to the following countries:

  • Canada
  • Mexico
  • United Kingdom
  • Australia

    Canada


    Shipping Method Delivery Time Shipping Charge
    FedEx International Ground 5-7 business days Based On Location**
    FedEx International Priority 1-3 business days Based On Location**

    Mexico


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 2-5 business days Based On Location**
    FedEx International Priority 1-3 business days Based On Location**

    United Kingdom


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 5-10 business days Based On Location**
    FedEx International Priority 2-5 business days Based On Location**

    Australia


    Shipping Method Delivery Time Shipping Charge
    FedEx International Economy 7-10 business days Based On Location**
    FedEx International Priority 5-7 business days Based On Location**

    ** Shipping rate will be calculated at checkout.

    Order Processing

    Please allow 3-5 working days to process your international order before it is handed to our carrier. Our customer service department may contact you for further verification if necessary.

    Payment

    We accept payment via PayPal and all of the following major credit cards:

    • Visa
    • Mastercard
    • American Express
    • Discover

      Shipping Cost & Delivery

      The cost of delivery will be calculated upon check-out according to your shipping address.

      Once your order has been processed by our warehouse and collected by FedEx, you will receive a shipping confirmation and tracking link. Your order will be shipped from Chino, California and will require a signature upon delivery. To track your order, click here.

      Taxes, Customs & Import Duty Fees

      If you are located outside of the United States you will become the importer and may be liable to pay local sales taxes. You will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.

      Once your package is received at your nearest FedEx distribution center, you will be contacted by FedEx to complete the shipment upon collection of any required tax and duty fees.

      Currency

      All prices displayed on our website, including shipping, are in US Dollars. All international orders will be processed in US Dollars.

      Return & Exchanges

      You may return your item(s) for a full refund of the purchase price (excluding postage) within 30 days of receiving your order provided it is in new, unworn condition, and with original packaging. Shipment of international returns will be at the expense and responsibility of the customer. We strongly recommend shipping with insurance and tracking services. Yellow Box cannot be liable for return packages lost or damaged in transit.

      Please initiate the return process by requesting an RMA (return merchandise authorization) number from our customer service team or via our online returns portal.

      All international returns are subject to the conditions below:

      • Returns must be processed with an approved RMA number (start here)
      • We do not offer exchanges for international orders at this time
      • No returns or exchanges on final sale items
      • Original shipping charges are non-refundable
      • Items must be in new, unworn condition, and with all original packaging
      • We cannot accept returns for Yellow Box merchandise purchased from department stores, specialty stores, other websites, or elsewhere

        RETURNS ADDRESS

        Yellow Box Returns
        13860 Ramona Ave.
        Chino, CA 91710

        Change of Address

        We will not be held responsible for incorrectly entered shipping addresses. Please verify your address is correct before submitting your order and contact customer service immediately if you notice any error. For customer service hours and information, click here.

        Defective Merchandise

        If you have received an item you believe to be defective, please contact our customer service team to assess this issue. For customer service hours and information, click here.
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